What we did... Great North Eastern Railway (GNER), now operated by National Express East Coast, engaged imp-ressions in providing a complete analysis of the professional development of its staff in 2003. Following the Continued Professional Development of its staff, GNER became the top performing rail operator until it lost the East Coast Mainline Franchise in 2007/8. Another project with GNER included adapting the buffet restaurant carriages into sociable cafe bars on Friday night trains into London, which never emerged into service due to ...